Player help

Support & FAQ

Open a ticket in the SHADOW REALM Discord for any category below. Quick answers for common server questions. Use a private Discord ticket for reports, appeals, and account-specific issues.

Technical issue Purchase issue Player report Ban appeal General support

FAQ

How do I connect?

When is the map wipe?

How do free kits work?

Where is the RP shop?

How do I apply a skin?

Why is an action blocked?

Can I purchase a paid kit now?

Teleports say unlimited — why do I wait?

Will staff replace lost items?